iPayment, Inc., a trusted provider of payment and processing solutions for small and medium-sized businesses (SMBs), is looking to hire a reliable and proactive Merchant Enhancement Representative to work in our specialized Merchant Enhancements Department.
Merchant Enhancement ("M.E.") representatives make outbound communications to company merchants and ISOs on a variety of projects focused on ensuring all clients are processing in accordance to industry security standards as well as keeping POS (Point of Sale) systems current will the latest network enhancements. M.E. representatives answer and resolve incoming merchant and agent inquires related to point-of-sale (POS) equipment, PC applications and ecommerce gateways. Their function includes, but is not limited to, providing product information, troubleshooting and diagnostics. The department's role is critical to maintaining the high standard of service level maintained within the company.
Experience and Education: