The Technical Support Representative is responsible for answering the inquiries of merchants in a high-volume, fast paced call center. They are required to satisfy merchants and maintain an excellent image for the company. The Technical Support Representative supports and provides superior service via phones, e-mails and faxes as a receiver and caller using probing questions and listening skills that pillar effective telephone communication. They understand the impact of attitude in handling calls professionally and use the most appropriate means to communicate with different behavior types on the telephone. Having the ability to apply a high level of elements to build a positive rapport with different types of merchants and use proper etiquette to satisfy various situations effectively controlling different scenarios.
Experience and Education: