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Activation Specialist

Great entry-level opportunity to join a growing team. Earn $13-$15/hour supporting direct sales; working with clients to ensure that their equipment and account are activated. Flexible hours. Full time. Great benefits and awesome, casual work environment. 

The Activation Specialist is a key member of the sales operations team. The primary function of this role is to make outbound calls to recently sold merchant accounts (customers) to provide support to the client with their hardware/software, walk them through a test transaction and ensure that the account is activated and ready to process. 

The Activation Specialist will support the activations of a wide range of products from point-of-sale solutions to hardware terminals to gateway and mobile payment solutions. 

Key Responsibilities

  • Make outbound calls, according to prioritization, to new merchants (customers) to assist them with the set-up and activation of their payment acceptance solution
  • Engage with clients and ensure that they are supported throughout the activation process; starting and building the customer relationship with clear, supportive communication and follow-up is key
  • Schedule appointments with clients, based on their availability; mindful of pre-set appointments and achievement of 100% on-time engagement
  • Track all activities in iPayment’s customer relationship management (CRM) system
  • Manage daily calendar of calls, follow-ups and other tasks
  • Research and follow-up on any missing/non-delivered hardware, while maintaining clear, consistent communication with the customer
  • Maintain knowledge and understanding of various POS system’s including functionality and troubleshooting through continued research and education.
  • Provide consistent and accurate information to our merchant customers
  • Maintain a courteous, helpful and professional manner with both internal and external clients
  • Must understand and comply with company and department policies and procedures

Experience and Education:

  • High school diploma or equivalent required
  • 1 year to 3 years call center, customer support or helpdesk experience required
  • 1 year payments or software industry experience preferred
  • Intermediate MS Office proficiency; experience with CRM systems, such as a plus
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